Managing Performance and Supervisory Skills

Feedback Toolkit, 16 Tools for Better Communication in the Workplace , by Rick Maurer. Copyright 1994 by Rick Maurer. Published by Productivity Press.

Giving and Receiving Feedback, Building on Constructive Communication , Revised Edition by Patti Hathaway, CSP. Copyright 1990 Course Technology, a division of Thompson Learning.

Performance Management, by Robert Bacal. Copyright 1999 by McGraw-Hill Companies.

Performance Management , by Andrew Schwartz. Copyright 1999 Andrew Schwartz. Published by Barron's Educational Series, Inc.

Managing Difficult People, A Survival Guide for Handling Any Employee, by Marilyn Pincus. Copyright 2004, F &W Publications.

Caught in the Middle, A Leadership Guide for Partnership in the Workplace byRick Maurer. Copyright 1992 by Rick Maurer.

Strengths Based Coaching

First Break All the Rules, What the World's Greatest Managers Do Differently, by Marcus Buckingham and Curt Coffman. Copyright 1999 by the Gallup Organization.

Now Discover Your Strengths, The Revolutionary Program That Shows You How to Develop Your Unique Talents and Strengths - and Those of the People You Manage, Marcus Buckingham and Donald Clifton. Copyright 2001 by the Gallup Organization.

Strengths Finder 2.0, Copyright 2007, by Tom Rath.

Strengths Based Leadership. Great Leaders, Teams, and Why People Follow, Tom Rath and Barry Conchie. Copyright 2008 by Gallup, Inc.

Leadership and Motivation Tools

The Leadership Challenge, Third Edition, by James M. Kouzes and Barry Z. Posner. Published by Jossey-Bass. Copyright 2002 by John Wiley & Sons, Inc.

Great Motivation Secrets of Great Leaders , by John Baldoni. Copyright 2005 by John Baldoni. Published by McGraw-Hill.

The 24-Carrot Manager, A remarkable story of how a leader can unleash human potential, by Adrian Gostick and Chester Elton. Copyright 2002 by O.C. Tanner Recognition Company. Published by Gibbs Smith.

Personality Assessments and Personal Growth

Leverage Your Best, Ditch the Rest, the Coaching Secrets Top Executives Depend On , by Scott Blanchard and Madeline Homan. Copyright 2004 by Clear Cyan, LLC. Published by HarperCollins.

Please Understand Me II, Temperament Character Intelligence, by David Keirsey. Copyright 1998 by Prometheus Nemesis Book Company.

Emotional Intelligence, Why it Matters More than IQ, by Daniel Goleman. Copyright 1995 by Bantam. - great resource on Social Styles and links to white papers on resolving conflict, and managing teams

Communicating Effectively

Crucial Conversations, Tools for Talking When the Stakes are High. Patterson, Grenny, McMillan and Switzler, copyright 2002.

Crucial Confrontations, Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Patterson, Grenny, McMillan and Switzler, copyright 2005 by Patterson, Grenny, McMillan and Switzler.

How to Say It For Women, Communicating With Confidence and Power Using the Language of Success. Phyliss Mindell, copyright 2001 by Phyliss Mindell.

The Gentle Art of Verbal Self-Defense, by Suzette Haden Elgin. Copyright 1980 by Prentice-Hall, Inc.

Problem Solving and Decision Making

The Thinker's Toolkit, 14 Powerful Techniques for Problem Solving . Morgan D. Jones, copyright 1995,1998. Three Rivers Press.

Decision Traps, The Ten Barriers to Brilliant Decision-Making and How to Overcome Them . J.Edward Russo and Paul J.H. Schoemaker, copyright 1989. Fireside.

Group Decision Making , Michael F. Cassidy, Ph.D., June 1999 Info-line, ASTD.

Resolving Conflict and Negotiating

The Eight Essential Steps to Conflict Resolution, Preserving Relationships at Work, Home, and in the Community . Dudley Weeks, Ph.D. copyright 1992 Tarcher/Putnam.

How to Resolve a Conflict , Phoebe A. Sheftel and Mathew Bennet, April 2001 Info-line, ASTD.

Crucial Conversations, Tools for Talking When the Stakes are High. Patterson, Grenny, McMillan and Switzler, copyright 2002

Getting to Yes, Negotiating Agreement Without Giving In, by Roger Fisher and William Ury. Copyright 1981 and 1991 by Roger Fisher and William Ury.

Getting Past No, Negotiating Your Way From Confrontation to Cooperation, by William Ury. Copyright 1991 and 1993 by William Ury.

Goal Setting

Motivating and Goal-Setting: The Keys to Achieving Success. Written By Jim Cairo, edited by National Press Publications . Copyright 1995 Rockhurst College Continuing Education Center, Inc. Published by National Press Publications.

Goal Setting 101, An Easy, Step-by-Step Guide for Setting and Achieving a Goal , by Gary Ryan Blair. Copyright GoalsGuy Learning Systems, Inc.

Effective Hiring: Behavioral and Structured Interviewing

The Talent Edge, A Behavioral Approach to Hiring, Developing, and Keeping Top Performers by David S. Cohen, Ph.D., copyright 2001. Published by John Wiley & Sons Canada Limited.

96 Great Interview Questions to Ask Before You Hire by Paul Falcone, copyright 1997. Published by AMACOM.

Behavior-Based Interviewing, Selecting the Right Person for the Job by Terry L. Fitzwater, copyright 2000. Published by Thompson Course Technology.

The Federal Selection Interview: Unrealized Potential. A Report to the President and the Congress of the United States by the U.S. Merit Systems Protections Board. Suzanne T. Marshall, Acting Chairman, Steve Nelson, Director.

Conducting Effective Structured Interviews, Resource Guide for Hiring Managers and Supervisors. United States Department of State Bureau of Human Resources.


Developing Creative Trainings

Telling Ain't Training , Harold D. Stolovitch and Erica J. Keeps. 2002 by the American Society for Training and Development.

Telling Ain't Training Fieldbook , Harold D. Stolovitch and Erica J. Keeps. 2005 by the American Society for Training and Development.

The First Time Trainer, Tom W. Goad. Copyright 1997. Published by AMACOM, American Management Association.

101 Ways to Make Training Active , Mel Silberman. Second Edition Copyright 2005 by John Wiley and Sons, Inc. Published by Pfeiffer.
Business Writing and English as a Second Language Links

Business Writing, What Works, What Won’t by Wilma Davidson, Ed.D. copyright 2001 by Wilma Davidson.

10 Steps to Successful Business Writing, by Jack E. Appleman. Copyright 2008 by the American Society for Training and Development.

Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation., by Lynne Truss.

Purdue On-line Writing Lab –

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